S.E.B

Service Education for Business Success

Since most service is awful, the World is ready for a revolution.

I am delighted to provide solutions and contribute to the success of your business.

How to deliver what a customer really wants? I will help you at any workplace to deliver stunning customer service and achieve miraculous results in your business.

Excellent service will bring success

Success comes to those organizations, and only those, who are obsessed with looking after customers.

Build high performing teams

The movement toward participation and involvement has been so strong that it's called the Third Revolution in management circles.

What is your leadership style?

Today's leader must empower people, facilitate teams, and be not only an effective team leader but also an effective team member.

About me

My name is Sebastian Bakay, and I'd like to briefly introduce myself.

For the past 20 years, I have been involved in various aspects of hospitality internationally. I've participated in the opening of numerous cafes and led their management. Building and directing teams, in hotel, restaurant, and cafe business constantly striving for high efficiency, have been my focus in leadership roles.

I have served as an operations manager in the franchise sector for many years, focusing on business profitability and development.

The mentioned activities have taken place both domestically and internationally. During my 10 years of living abroad and thereafter, I had the opportunity to apply the experience I gained in countries such as Kenya, Dubai, the United Kingdom, the Caribbean, Greece, and in Hungary.

Utilizing these experiences, I conduct consultations/training for owners, leaders, and employees, tailoring my services to their specific needs.

I offer personal and online consultations/training, both domestically and internationally.

In addition, the significance and quality of customer service have become my passion and an integral part of my life.

I am at your service in the following topics:

• Evaluation and business consulting for hospitality establishments

• Effective leadership training

• The importance of legendary customer service

• Efficient team building and operation

Mystery shopping, providing owners with a comprehensive overview of their unit's operations, considering both positive and negative aspects.

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